Terms and conditions


This document contains the general terms and conditions on the basis of which users are offered the use of the website www.ozobox.in which offers information and sales of goods.

  1. Definitions

    To allow a complete understanding and acceptance of these terms and conditions, the following terms, in the singular and plural, will have the meaning indicated below:

    • Owner: “Sach Services Pvt. Ltd”, having its registered office at S 220, First Floor, Greater Kailash 2, New Delhi -110048, company involved in Sales and Services of Ozobox®, air and water purifier, with an exclusive right for India and referred to as “Owner” in this document.

    • Application: the website www.ozobox.in for online sales and offline sales
    • Products: the products supplied to the user by the Owner
    • User: any person who accesses and uses the application and products
    • Consumer User: the natural person over the age of age who concludes a contract for purposes unrelated to his / her entrepreneurial, commercial, craft or professional activity that may be carried out
    • Non-Consumer User: the natural person of legal age or legal person who concludes a contract for the performance or needs of their business, commercial, craft or professional activity
    • Conditions: this contract governing the relations between the Owner and the Users and the sale or supply of the Products offered by the Owner.

  2. Scope of the Terms

    Use of the Application implies acceptance of the Conditions by the User. If the User does not intend to accept the Conditions and / or any other note, legal notice, information published or referred to therein, he cannot use the Application or the related services.

    The conditions can be changed at any time.

    The applicable conditions are those in force on the date of transmission of the purchase order or request for the supply of a product.

    Before using the Application, the User must carefully read the .

    Before using the Application, the User must carefully read the Conditions and save or print them for future consultations.

    The Owner reserves the right to change the graphical interface of the Application, the Contents and their organization, as well as any other aspect that characterizes the functionality and management of the Application, at any time at its discretion, communicating to the User where necessary, the relevant instructions.

  3. Purchase or supply request through the Application

    All the Products offered through the Application are described in detail in the relevant product pages (quality, characteristics, availability, price, delivery times and costs, accessory charges, etc.). There may be some errors, inaccuracies or small differences between what is published on the Application and the real Product. Furthermore, any images of the Products are only representative and do not constitute a contractual element.

    Purchases and / or requests for the supply of one or more Products through the Application are allowed to both Consumer Users and Non-Consumer Users.

    Purchases and / or supply requests are permitted to natural persons only on the condition that they are of age. For minors, any purchase and / or request for supply of Products through the Application must be screened and authorized by parents or by parental responsibility operators.

    The offer of the Products through the Application constitutes an invitation to offer and the order sent by the User will be valid as a contractual purchase proposal and / or supply request, subject to confirmation and / or acceptance by the Owner as described in following. Therefore, the Data Controller will have, at its sole discretion, the right to accept or not the User's order without the latter being able to complain or complain about anything for any reason and / or reason.

    The contract for the sale or supply of the Products is considered concluded with the acceptance by the Owner of the User's contractual proposal. The Data Controller will accept the User's contractual proposal by sending the order confirmation to the e-mail address and contact informartion indicated by the User or by viewing an order confirmation web page, which will contain the date of the order. The User's data, the characteristics and availability of the Product, the price or the method of calculating the price, any additional charges and taxes, the delivery address, the times and any delivery costs, and warranty.

    The contract for the sale or supply of the Products is not considered effective between the parties in default of what is indicated in the previous point.

    In the event that the Product is not available, the Owner will disclose the new terms of delivery or supply to the User, asking if he intends to confirm the order or not. It is understood that the contract will be considered perfected in relation to the Products accepted by the Owner.

    In the event that the Product is not available, the Owner will notify the User of the new terms of delivery or supply, asking if he intends to confirm the order or not. It is understood that the contract will be considered perfected in relation to the Products accepted by the Owner.

    The User undertakes to verify the correctness of the data contained in the order confirmation and to immediately communicate any errors to the Owner and will keep a copy of his order, the relative confirmation and the Conditions.

  4. Prices and payments

    The price exclusive of applicable taxes is indicated for each Product.

    In addition, all possible taxes, additional expenses and delivery costs that may vary in relation to the destination, the chosen delivery method and / or the payment method used will be indicated. If these expense items cannot reasonably be calculated in advance, there will be an indication of which expenses will be charged to the User.

    The Owner reserves the right to change the price of the Products and any additional costs at any time. It is understood that any price changes will in no case affect the contracts already concluded before the change.

    The User undertakes to pay the price of the Product in the times and ways indicated and to communicate all the necessary data that may be required.

    The Application may use third-party tools for processing payments and does not enter in any way in contact with the payment data provided (number of credit cards, name of the owner, password, etc.).

    Should these third-party instruments refuse to authorize payment, the Data Controller will not be able to supply the Products and cannot be held liable in any way.

  5. Billing

    The User who wishes to receive the invoice will be asked for the billing information. For the issuance of the invoice, the information provided by the User which he declares and warrants to be true will be authentic, releasing to the Owner any wider indemnity in this regard.

  6. Methods of delivery of material Products

    The tangible Products and / or digital goods supplied on a material support will be delivered to the address indicated by the User, in the manner and within the deadline chosen or indicated on the Application and reported in the order confirmation. Unless otherwise specified, the delivery terms specified in the order confirmation indicate the period of time usually necessary to deliver the Product from the moment of taking charge of the courier.

    In the event that it is not possible to supply the requested Products, timely notice will be given by e-mail to the User, with an indication of when it is expected to be able to deliver them or of the reasons that make the supply impossible.

    If the User does not intend to accept the new term or the delivery has become impossible, he can request a refund of the amount paid which will be credited promptly in the same payment methods used by the User for the purchase within a maximum of 14 days from the date on which the Data Controller became aware of the refund request.

    Upon receipt of the Product, the User is required to verify compliance with the order made and the integrity of the packaging. In the event that there are evident damages to the packaging and / or to the Product, the User can refuse the delivery of the Product and can return it without any expense to his charge. Once the delivery document has been signed, the User cannot make any objection regarding the external characteristics of the Products delivered.

    The Data Controller will not be liable to any party or third parties for damages, losses and costs incurred as a result of the non-execution of the contract due to force majeure.

  7. Warranty of the product

    The product carries a warranty of 24 months from the date of purchase. Warranty includes any manufacturing defect, any other technical fault during the warranty period.  

    The warranty of product is reserved for Consumer Users only.

    The Owner has the obligation to deliver to the Consumer User Products that comply with the sales contract. It is assumed that the Products comply with the contract if, where relevant, the following circumstances exist:

  8. a.they are suitable for the use to which goods of the same type are usually used

    b.comply with the description made by the Owner and possess the qualities of the goods that the seller has presented to the Consumer User as a sample or model

    c.present the usual quality and performance of an asset of the same type, which the Consumer User can reasonably expect, taking into account the nature of the Product and, where appropriate, the public declarations on the specific characteristics of the Products made in this regard by the Owner, by the manufacturer or its agent or representative, particularly in advertising or on labeling.

    d.they are also suitable for the particular use desired by the Consumer User and which was brought to the attention of the Owner at the time of the conclusion of the contract and which the Owner has accepted also for conclusive facts.

    Any failures or malfunctions caused by accidental events or by the responsibility of the Consumer User or by a use of the Product that does not comply with its intended use and / or as foreseen in the attached technical documentation are therefore excluded from the scope of the warranty.

    8.Industrial and Intellectual Property Rights

    The Owner declares to be the owner and / or licensee of all intellectual property rights relating to and / or pertaining to the Application and / or the Content available on the Application. Therefore, all trademarks, figurative or nominative and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos, contents relating to the Application are and remain the property of the Owner or its licensees and are protected by applicable trademark laws and related international treaties.

    The Conditions do not grant the User any user license relating to the Application and / or to individual contents and / or materials available there, unless otherwise regulated.

    Any reproductions in any form of the explanatory texts and the Contents of the Application, if not authorized, will be considered violations of the intellectual and industrial property right of the Owner.

    9.Warranty exclusion of the application

    The Application is provided "as is" and "as available" and the Owner does not provide any explicit or implicit guarantee in relation to the Application, nor does it provide any guarantee that the Application will meet the needs of the Users or that it will not have never outages or it will be error free or it will be virus or bug free

    The Owner will endeavor to ensure that the Application is available continuously 24 hours a day, but cannot in any way be held responsible if, for any reason, the Application is not accessible and / or operational at any time or for any period. Access to the Application may be suspended temporarily and without notice in the event of system failure, maintenance, repairs or for reasons totally beyond the control of the Owner or for force majeure events.

    10.Limitation of Liability

    The Owner cannot be held liable to the User, except in cases of willful misconduct or gross negligence, for disservices or malfunctions connected to the use of the internet outside of its own control or that of its suppliers.

    The Data Controller will also not be liable for damages, losses and costs incurred by the User as a result of the non-execution of the contract for reasons not attributable to him, having the User entitled only to the eventual full refund of the price paid and any accessory charges. incurred.

    The Data Controller assumes no responsibility for any fraudulent and illegal use that may be made by third parties of credit cards and other means of payment, as it does not in any way come into contact with the payment data used (number of credit cards, owner's name, password, etc.)

    The Owner will not be responsible for:

    a.any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User that are not a direct consequence of the breach of the contract by the Owner

    b.incorrect or unsuitable use of the Application by Users or third parties

    c.the issue of incorrect documents or tax data due to errors relating to the data provided by the User, the latter being solely responsible for the correct insertion

    In no case can the Data Controller be held responsible for an amount greater than double the cost paid by the User.

    11.Force Majeure

    The Data Controller cannot be held responsible for the failure or delayed fulfillment of its obligations, for circumstances beyond the reasonable control of the Data Controller due to force majeure events or, in any case, to unexpected and unforeseeable events and, in any case, independent of its will.

    The fulfillment of the obligations by the Owner will be considered suspended for the period in which events of force majeure occur.

    The Data Controller will perform any act in his power in order to identify solutions that allow the proper fulfillment of his obligations despite the persistence of force majeure events.

    12.Linking to third party sites

    The Application may contain links to third party sites / applications. The Owner does not exercise any control over them and, therefore, is in no way responsible for the contents of these sites / applications.

    Some of these links may refer to third party sites / applications that provide services through the Application. In these cases, the general conditions for the use of the site / application and for the use of the service prepared by third parties will apply to the individual services, with respect to which the Owner assumes no responsibility.

    12.Privacy

    The protection and processing of personal data will take place in accordance with the Privacy Policy.

    13.Applicable law and jurisdiction

    Courts at Delhi, India shall have the exclusive jurisdiction in all matters relating to product and services provided by the owner and these terms and conditions, irrespective of the territory and jurisdiction of the user.